ABOUT US
Peak Point Service
Peak Point Service is a leading provider of business process outsourcing (BPO) and technology services. The company is committed to helping its various customer segments optimize their operational and financial capacities. The company is headquartered in Harare, Zimbabwe and was established in 2025.
Our Locations
Zimbabwe – Peak Point Service’s home and headquarters. Our main facility is located in the heart of Harare with access to critical ICT infrastructure and a host of other amenities.
South Africa – We are rapidly scaling throughout South Africa. We're currently exploring expansion sites in Durban and Johannesburg. South Africa provides a unique value proposition for Business Process Outsourcing companies. Whether it be access to world class talent pools or favorable investment incentives - South Africa is a place we'd like to be.
Kenya – Our next destination country. Kenya is a fast-growing market with the infrastructure in place to host fast growth BPOs like Peak Point Service. With a vibrant start-up scene and entrepreneurial culture, Kenya is an easy next choice in our expansion strategy.
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Our Values
Client-Focused Excellence
We place our clients at the heart of everything we do, crafting tailored solutions that propel their growth and achievements.
Unified Teamwork
We foster a collaborative culture built on trust and open dialogue, strengthening relationships with clients, colleagues, and partners.
Trust and Responsibility
We operate with unwavering honesty, transparency, and ethical standards in all our business dealings.
Relentless Growth
We embrace ongoing learning and adaptability to stay ahead in a dynamic global marketplace.
Forward-Thinking Solutions
WWe harness cutting-edge technology and inventive approaches to deliver groundbreaking results.
People First
We attract, develop, and empower exceptional talent, nurturing a workplace where individuals excel and careers prosper.
Services/Outsourced Roles Offered
Front Desk Coordinator
We provide seamless onboarding experiences for new patients, ensuring they feel welcomed and informed while guiding them through the registration and scheduling process.
Revenue Cycle Management
We handle end-to-end revenue cycle processes, from claims submission to payment posting, optimizing cash flow and financial performance.
Patient Care Coordinator
Our team identifies and follows up on patients with pending treatments, helping practices fill their schedules and improve patient care outcomes.
Executive/Personal Assistant Services
We offer professional virtual assistant support for executives, covering administrative tasks, scheduling, travel arrangements, and more.
Hygiene Recare Management
We manage patient recall programs, helping to maintain consistent hygiene appointments and improve preventive care compliance.
Bookkeeping and Controller Services
Our finance professionals maintain accurate financial records and provide controller services to support your business’s financial health.
The African Outsourcing Way
Africa is the future and we’re a part of it. The continent boasts a large, young and growing population that will drive global growth into the future. Africa is unique in that it’s endowed with large amounts of multilingual workers; their high empathy levels and motivation to succeed translate into lower attrition rates than other outsourcing locations. Each and every associate specks clear, professional English; they're available 24/7 and equipped with the latest technology - from AI to the latest in computing infrastructure.
What's more? We believe quality should be rewarded – that’s why we’re proud to admit that we offer industry leading compensation packages. Contact us to find out more.
What Our Employees Say
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Our Address
4th Floor, Red Bridge Eastgate Mall, Corner Robert Mugabe & 3rd Street, Harare, Zimbabwe